Objective 1.5 - Collect Diagnostic Information and Locate Log Bundles

 This Post will cover Objective 1.5 of the VCAP-DTM Deployment Exam

Tools and References for Objective 1.5

View Administration
View Administrator

Skills and Abilities:

Collect diagnostic information for View Connection Server using the support tool

You can use the support tool to set logging levels and generate log files for View Connection Server.

• When you have collected enough information about the behavior of View Connection Server, select Start > All Programs > VMware > Generate View Connection Server Log Bundle.
• The support tool writes the log files to a folder called vdm-sdct on the desktop of the View Connection Server instance.
• File a support request on the Support page of the VMware Web site and attach the output files.

Adjust the View Connection Server log levels according to a deployment plan

• Select Start > All Programs > VMware > Set View Connection Server Log Levels.
• In the Choice text box, type a numeric value to set the logging level and press Enter.
• 0 - Resets the logging level to the default value.
• 1 - Selects a normal level of logging.
• 2 - Selects a debug level of logging (default).
• 3 - Selects full logging.

Collect diagnostic information for View Agent, Horizon Client, or View Connection Server from the console

• For View Agent, log in to the virtual machine with View Agent installed. 
• For Horizon Client, log in to the system with Horizon Client installed.
• For View Connection Server, log in to the View Connection Server host.

Procedure:

• Open a command prompt window and change to the appropriate directory for the View component that you want to collect diagnostic information for.
• View Agent: Change to the C:\Program Files\VMware View\Agent\DCT directory.
• Horizon Client: Change to the C:\Program Files\VMware View\Client\DCT directory.
• View Connection Server: Change to the C:\Program Files\VMware View\Server\DCT directory
• Note: If you did not install the software in the default directories, substitute the appropriate drive letter and path.
• Type the command to run the support script.
• .\support.bat [loglevels]
• If you want to enable advanced logging, specify the log levels option and enter the numeric value for the logging level when prompted.
• 0 - Resets the logging level to the default value.
• 1 - Selects a normal level of logging.
• 2 - Selects a debug level of logging (default).
• 3 - Selects full logging.
• 4 - Selects informational logging for PCoIP (View Agent and Horizon Client only).
• 5 - Selects debug logging for PCoIP (View Agent and Horizon Client only).
• 6 - Selects informational logging for virtual channels (View Agent and Horizon Client only).