Over the years of working with Horizon View the question I have been asked is how or what should our help desk staff do to support a Horizon View Environment. To answer this question a few things need to be answered. Will you give users access to View Administrator and if so what permissions? Will you give users access to vCenter and if so what permissions? Will you give users access to VMware VROPS or 3rd party monitoring tool (Liquidware Stratusphere)? After you answer the above question you can then start to plan how you will integrate your current help desk staff to support a Horizon View Environment. The good news is you might not need to do all this now as of yesterday on 6/20/17 VMware released VMware Horizon 7.2 code. In this release VMware has included an official help desk tool into the Horizon view product. This new tool is a new simple interface that is great for help desk staff. It offers a great deal of features that your help desk staff will need to ...
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